Since 2005, GuildQuality, an Atlanta-based third-party customer satisfaction software surveying company, has powered the Guildmaster Award to recognize and celebrate home building, remodeling, and contracting professionals demonstrating the highest level of customer service within the U.S. and Canada.
Out of 600+ eligible applicants, PBC is one of 300+ businesses within the residential construction industry recognized by GuildQuality for consistently delivering superior customer care. In North Carolina, PBC is one of only 8 awarded in our category for “New Home Builders.”
In determining which businesses received the 2018 Guildmaster Award, GuildQuality reviewed thousands of survey responses submitted by customers of Guildmaster candidates, and considered two primary metrics for each candidate: the percentage of customers stating they would recommend the business to friend and the percentage of customers who responded.
PBC Design + Build achieved a recommendation rate of 90% or above from their customers surveyed by GuildQuality.
“The independent GuildQuality surveys are a great asset to our team; we gather unfiltered information to improve our process based on client experiences and feedback.”
Kyle Henry, CEO, PBC